Case Study: Anderson Strathern achieves super‑agile working and real‑time workflow visibility with BigHand Workflow Management

Anderson Strathern upgrades BigHand technology to full workflow management solution in line with innovative agile working policy

Anderson Strathern, a progressive Scottish law firm, needed better visibility and control over remote task management after the pandemic forced new ways of working. The firm found shared inboxes left them unable to see who had picked up tasks or track progress, so they upgraded from dictation licenses to BigHand’s full legal workflow management solution (BigHand Workflow Management) to support a “super‑agile” working model.

BigHand implemented automated routing to the PA group, real‑time monitoring of tasks and detailed output reports on work type, volume, capacity and utilisation, enabling data‑driven staffing and performance decisions. As a result of BigHand’s solution, PAs can complete work flexibly while management ensures even distribution and recognition of extra hours, with dictations now cleared daily by 5:00pm and improved operational visibility as the firm moves to hybrid working.

Anderson Strathern

Allan Skivington

Head of IT and Information Security