Case Study: Anderson Strathern achieves agile workflow management with BigHand

Anderson Strathern clears dictations by 5:00pm with BigHand

Anderson Strathern, an independent Scottish law firm, faced a challenge in maintaining visibility and efficient task distribution after transitioning to remote working during the global pandemic. Their existing shared inboxes for support staff lacked a way to track who had picked up work or monitor its progress. To address this, the firm upgraded its existing technology from vendor BigHand to their full legal workflow management solution.

By implementing BigHand Workflow Management, Anderson Strathern gained the ability to automatically route tasks to the most appropriate available staff member and monitor work throughout the process. This provided management with visibility into key metrics to make data-driven decisions. The BigHand solution underpinned the firm's new 'super-agile working' policy, ensuring work is distributed evenly and offering staff flexibility. A measurable result was that all dictations were being cleared daily by 5:00 pm, and the firm is confident the technology will optimize its support services for hybrid working.

Anderson Strathern