Case Study: Lewis Brisbois achieves optimized legal support and real-time transparency with BigHand Workflow Management

Am Law 100 firm, Lewis Brisbois, drives optimized legal support service for lawyers with BigHand Now

Lewis Brisbois, an Am Law 100 firm with 52 offices across North America, needed a uniform way for lawyers to delegate administrative work and gain visibility into the types of work and capacity across support teams. After evaluating options, the firm chose BigHand’s Workflow Management to replace email-based assignments and modernize task delegation, workflow and resource management.

BigHand implemented Workflow Management so tasks are submitted via forms that capture instructions, are automatically routed to the right resource, tracked to completion, and aggregated into data on work type, who completed it, and effort. The solution gave Lewis Brisbois the transparency to make data-driven decisions on utilization, recruitment, training and staffing, resulting in measurable time and cost savings and better‑optimized legal support.

Lewis Brisbois