Case Study: Allens achieves greater operational efficiency and workflow transparency with BigHand Workflow Management

Allens streamlines support workflows for 130 partners and 460+ lawyers with BigHand

Allens, a leading international law firm, faced challenges with inefficient and inconsistent methods for delegating document support tasks, which hindered visibility and collaboration. To address this, the firm partnered with vendor BigHand to implement its Workflow Management solution, seeking a single system to centralize task delegation and provide detailed reporting.

The BigHand solution provided a centralized hub for delegating all document support tasks, ensuring work was sent to the correct resource. This delivered greater visibility into workflow, allowing Allens to identify trends and better manage resources. While specific metrics were not provided, the firm reported improved operational efficiency, more informed decision-making for resource deployment, and a stronger foundation for collaboration, ultimately leading to better outcomes for its lawyers and clients.

Allens