Case Study: Berkson Family Law Solicitors achieve 50% dictation backlog reduction and faster client turnaround with BigHand

Ahead of the curve: technology adoption leads to maximised client service output

Berkson Family Law Solicitors, a Liverpool-based specialist family law practice, was hampered by tape-based dictation processes that created backlogs, poor prioritization and limited visibility of work across the firm. To modernize and enable smarter, more mobile ways of working they chose vendor BigHand and its cloud-based solution, BigHand Professional with BigHand Speech Recognition, seeking a scalable, low‑IT approach that would give attorneys greater independence and administrators better control.

BigHand deployed its Professional platform with speech recognition, mobile capture and a central admin workflow, delivering immediate efficiency gains: 62% of dictations are now sent via mobile, backlogs dropped by 50%, and 71% of dictations use speech recognition. Secretaries spend 40% less time on playback, speech‑recognition jobs are completed 49% faster, the three secretaries now cover the workload of five enabling two new senior hires, and overall responsiveness and client service have improved.

Berkson Family Law Solicitors

Carole Pattinson

Practice Manager