Case Study: Hanrick Curran boosts productivity and cuts support costs with BigHand

Accounting firm drives out support costs, boosts productivity with BigHand

Hanrick Curran, a Brisbane-based accounting firm serving clients across Queensland, Northern Territory, New Zealand, Papua New Guinea, the Pacific Islands and South East Asia, was struggling with an ageing, unreliable dictation system. The setup created daily support headaches, required users to dock devices to sync files, and made it difficult to quickly locate important file notes and time sheets.

BigHand replaced the old system with a smartphone-based digital dictation and workflow solution, enabling partners to record, route, and track dictations in real time from iPhones or tablets. The new platform improved turnaround times, added workflow transparency, reduced support calls, and eliminated the need for standalone dictation devices; Hanrick Curran said the system had already paid for itself through better efficiency and reduced support time.

Hanrick Curran

Chris Holland

IT Manager, Hanrick Curran Pty Ltd