Case Study: Foley & Lardner achieves greater matter transparency and client service with BigHand legal financial insight solutions

250-attorney Australian Law Firm improves matter budgets and client transparency with BigHand

The customer, an AmLaw 100 firm named Foley, faced pressure to increase price transparency for clients and better manage matter budgets, a challenge intensified by economic uncertainty. To meet these client expectations and improve matter management, they implemented legal financial insight solutions from vendor BigHand, which were integrated with their existing Thomson Reuters 3E system.

BigHand’s matter budgeting, pricing, and tracking tool provided Foley's partners with timely insight and the ability to track financial performance, encouraging accountability. The vendor’s financial business intelligence solution also surfaced key data into lawyer dashboards for instant visibility. This allowed for more data-driven decisions and increased price predictability for clients. Using BigHand helped the firm increase commercial acumen internally, which improved client service levels and secured the future success of the firm.

250-attorney Australian Law Firm