Case Study: Blue Group boosts customer service and automates field operations with BigChange

Waste & Recycling Machinery Leader Blue Group Rolls Out BigChange Mobile Workforce Management Technology

Blue Group, a leading equipment provider for the quarrying and waste recycling industry, sought to enhance customer service and automate its warranty claims process. They partnered with vendor BigChange to digitally transform their service operations with the BigChange Mobile Workforce Management Platform.

The implemented solution integrated BigChange’s platform with the company’s SAP Business One ERP, providing intelligent scheduling and real-time mobile connectivity for technicians. BigChange delivered significant results, including saving hundreds of thousands of paperwork pieces annually, a 10% reduction in fuel use, and 8 hours of saved admin time per worker monthly. This enabled the company to instantly raise warranty claims and offer customers a seamless, world-class service experience.

Blue Group

Stuart Hardiman

Commercial Service Manager