Case Study: Vianet improves SLA performance with BigChange mobile workforce management

Vianet improves SLA performance by 10% with BigChange

Vianet, an international provider of IoT data and business insight specializing in monitoring draught beer dispensing equipment, sought to improve its field service operations. The company partnered with vendor BigChange to implement its 5-in-1 Mobile Workforce Management Platform, seeking a paperless end-to-end solution to gain visibility and optimize scheduling for its engineers.

The cloud-based BigChange solution provided intelligent job scheduling, real-time vehicle tracking, and a mobile app for engineers. This implementation completely transformed Vianet's operations, resulting in a 10 percent improvement in Service Level Agreement performance. BigChange also eliminated paperwork, provided comprehensive real-time reporting, and gave the company a scalable platform that delivered an invaluable competitive edge.

Vianet