Case Study: Upholstery2u streamlines job management and boosts customer service with BigChange

Upholstery2u streamlines 10,000 site visits a year with BigChange

Upholstery2u, a UK-based specialist in on-site gym equipment repair, faced challenges in managing its nationwide team of mobile upholsterers and the administrative workload required to support them. The company sought a technology solution to streamline its workflows and improve customer service levels. They chose the complete job management platform from vendor BigChange to address these needs.

BigChange implemented its all-in-one platform, which integrated CRM, job scheduling, live tracking, and job finance. This solution gave Upholstery2u's team more control via a mobile app and automated time-consuming administrative tasks like scheduling and invoicing. As a result, Upholstery2u saw a marked improvement in SLA reporting and customer feedback, while also reducing the administrative resources needed to manage its mobile operation. BigChange enabled the company to focus on its core work, supporting its growth through better business metrics and performance reporting.

Upholstery2u