Case Study: Trent’s Drains achieves 900% growth and saves £30,000 a year with BigChange field service management software

Trent’s Drains increases turnover 900% with BigChange

Trent's Drains, a provider of 24/7 drainage services, faced significant operational inefficiencies due to a reliance on paper job cards, manual processes in Word and Excel, and a disjointed standalone CRM system. This created a massive administrative burden of scanning and matching documents, a problem that was exacerbated during the Covid pandemic. Seeking to improve efficiency, the company turned to BigChange and its Field Service Management Software.

By implementing BigChange's integrated platform, Trent's Drains gained real-time visibility, intelligent job scheduling, and customisable digital job cards. This solution streamlined operations, reduced back-office administration, and improved onsite productivity for engineers. As a result of working with BigChange, the company achieved a 900% increase in turnover, doubled its fleet of specialist vehicles, and now saves over £30,000 annually in admin and accountancy fees.

Trent’s Drains