Case Study: Thirteen boosts FM services with BigChange mobile workforce management

Thirteen halves daily mileage with BigChange mobile tech

Thirteen, a major housing association, faced challenges with its largely manual facilities management operations that relied on cumbersome paper records and spreadsheets. To improve services and boost productivity, they turned to vendor BigChange and implemented their comprehensive JobWatch mobile workforce management system.

The BigChange solution provided complete operational visibility and eliminated paper through its mobile app. The results were significant, including a fifty percent reduction in daily mileage and a dramatic improvement in productivity. The system also allowed for a swift shift to mobile working and provided vital management information, enabling Thirteen to introduce a more optimal service delivery model for its customers.

Thirteen