Case Study: Thetford International cuts paper and speeds invoicing with BigChange

Thetford International cuts invoice time from 3 weeks to next day with BigChange

Thetford International, a Norfolk-based manufacturer of waste compactors, faced challenges with inefficient paper-based processes for its field service operations. The company needed a system to combine real-time field service reporting with vehicle tracking to improve responsiveness and safety. They implemented the JobWatch platform from BigChange to address these challenges.

BigChange's cloud-based JobWatch solution provided a complete paperless system, equipping engineers with connected tablets. This streamlined the entire job process from dispatch to completion, integrated with Thetford's own IT systems. The results were significant, reducing invoice times from three weeks to next-day and improving payment speed due to fewer queries. The solution also enhanced stock control, fleet security, and driver safety for engineers who travel up to 40,000 miles annually.

Thetford International