Case Study: SES Home Services achieves greater efficiency and customer satisfaction with BigChange

SES Home Services reduces no-access visits by 67% with BigChange

SES Home Services, a provider of in-home plumbing and heating services, faced challenges with manual paper-based processes, high operational costs, and inefficient fleet and resource management. To address these issues, the company partnered with vendor BigChange to implement its comprehensive job management software.

The BigChange solution streamlined operations, enabling SES Home Services to close its central yard for £150k in savings and increase job efficiency per engineer by 20%. The software also provided 24/7 workforce visibility, which led to a 67% reduction in no-access visits and significantly enhanced the customer experience. BigChange's integration for stock management and financial systems further automated processes and delivered substantial cost savings.

SES Home Services