Case Study: Rescue Rod clears paperwork blockages with BigChange mobile workforce management

Rescue Rod clears paperwork in weeks with BigChange and completes 10,000 jobs in 6 months

Rescue Rod, a drainage company, faced significant operational challenges due to its reliance on paper-based processes and disconnected systems for managing its mobile workforce. This created a paperwork blockage, with reports taking days to process. During the COVID-19 lockdown, these issues were exacerbated, prompting the company to seek a solution from vendor BigChange and its mobile workforce management system.

BigChange implemented its all-in-one platform, which includes CRM, job scheduling, a mobile app, and live tracking. The system was deployed rapidly during the lockdown, enabling a swift shift to fully digital, remote operations. This eliminated paperwork and provided 24/7 visibility of field engineers. As a result, Rescue Rod completed 10,000 jobs using the new system within six months, transforming into a modern digital business. BigChange also provided effective online training that was praised as being better than face-to-face sessions.

Rescue Rod