Case Study: Rapid Maintenance Solutions achieves paperless working and better customer service with BigChange

Rapid Maintenance Solutions scales to 40–50 vans with 3 office staff using BigChange

Rapid Maintenance Solutions (RMS), a Manchester-based property maintenance provider, faced challenges with inefficient paper-based processes and a lack of real-time visibility into its field operations. To overcome these limitations and support its growth ambitions, RMS partnered with BigChange to implement its JobWatch mobile working technology and property management maintenance software.

By implementing BigChange's cloud-based system and equipping tradesmen with rugged tablets running the JobWatch app, RMS achieved complete paperless working. The solution provided real-time visibility of field staff, automated job scheduling and reporting, and enabled faster invoicing. As a result, BigChange gave RMS a significant competitive edge, enabling a four-fold business expansion and the operational scalability to support 40-50 vans with minimal office staff.

Rapid Maintenance Solutions