Case Study: Providor achieves paperless smart meter operations with BigChange

Providor digitizes 1,200 daily jobs with BigChange

Providor, a gas metering company and part of the Sureserve Group, faced a challenge in its expansion into smart metering. Its existing systems were inadequate for the increased data capture and stringent digital reporting required by major energy suppliers. To support its growth plans, Providor needed a new platform and selected the mobile resource management system from BigChange.

BigChange implemented its JobWatch mobile app and a comprehensive cloud-based platform that combined CRM, job scheduling, and vehicle tracking. This eliminated paperwork and provided real-time digital workflows for over 250 engineers completing 1,200 jobs daily. The solution ensured compliance, gave auditors full visibility, and improved customer service with instant updates. BigChange provided Providor with a complete end-to-end business system that served as a platform for its continued expansion and improved performance.

Providor