Case Study: Pinnacle Group achieves greater efficiency and customer satisfaction with BigChange

Pinnacle Group boosts FM operations across 90% of contracts with BigChange

The Pinnacle Group, a major UK facilities management provider, faced challenges in operational transparency and communication with its clients, which were exacerbated by a reduced workforce and increased workload during the pandemic. To address this, they implemented the field service management software from BigChange.

BigChange's solution provided an all-in-one platform incorporating CRM, job scheduling, live tracking, and financial management. This enabled Pinnacle to record, monitor, and control every task in real-time, leading to significant time savings, productivity gains, and improved client satisfaction. The results directly contributed to contract extensions and new awards, with the software already deployed on over 90% of their contracts.

Pinnacle Group