Case Study: Paul Clark Services Ltd streamlines field service operations with BigChange JobWatch

Paul Clark Service (PCS) fleet engineers drive BigChange

Paul Clark Services Ltd (PCS), a leading provider of specialist engineering support to the bus and coach industry, faced the challenge of managing its 120+ mobile engineers with outdated paper-based systems and software. This manual process made it extremely time-consuming to schedule the right engineer for the right job across the UK. To overcome this, PCS chose to implement the cloud-based JobWatch platform from BigChange.

The BigChange solution provided PCS with a 5-in-1 system combining mobile apps, real-time tracking, and computerized scheduling. This eliminated paperwork, gave the office full visibility of field operations, and allowed jobs to be sent automatically to engineers. The results were significant, including saving 8 hours of admin and 10 hours of travel time per worker monthly, a 10% reduction in fuel use, and the ability to complete extra jobs per engineer.

Paul Clark Services Ltd