Case Study: Omnia Plumbing and Heating boosts efficiency and customer satisfaction with BigChange

Omnia Plumbing and Heating saves tens of thousands yearly with BigChange

Omnia Plumbing and Heating, a plumbing and HVAC company, faced challenges with inefficient standalone systems for diary management and accounting, which led to wasted time and countless phone calls. The company turned to vendor BigChange and implemented its all-in-one job management platform to address these issues.

BigChange provided a cloud-based solution that integrated CRM, job scheduling, live tracking, and job finance. This implementation vastly improved customer communication with automated updates, eliminated lost revenue from unbilled jobs saving tens of thousands of pounds annually, and reduced the company's environmental impact through less paper and fuel consumption.

Omnia Plumbing and Heating