Case Study: Norspace Hire boosts customer service and cuts costs with BigChange

Norspace Hire boosts customer service and cuts costs with BigChange

Norspace Hire, a family-run provider of temporary accommodation and welfare facilities in Ireland, faced challenges with communication and reporting due to its reliance on paper job cards, phone calls, and texts. This outdated system caused delays in reporting issues to customers and the depot, leading to potential complaints, credit notes, and unanswerable queries. To address this, Norspace turned to BigChange for its job management software platform.

By implementing BigChange's mobile technology and software platform, which includes CRM, job scheduling, live tracking, and job finance, Norspace gained real-time visibility of its entire mobile operation. Drivers now capture time-stamped, location-specific information and photos instantly, which is communicated to the back office and shared with customers. This solution from BigChange has significantly improved customer service, cash flow through quicker invoicing, and staff satisfaction, while all but eradicating negative customer experiences.

Norspace Hire