Case Study: Moorhouse Heating Limited achieves national expansion with BigChange

Moorhouse Heating Limited doubles turnover with BigChange

Moorhouse Heating Limited (MHL), a regional gas and heating engineering company, faced the challenge of transforming its operations to support a strategic expansion into the national commercial market. To achieve this growth, MHL needed to eliminate paperwork, automate processes, and gain management control over a new network of subcontractors, which led them to partner with BigChange and implement its JobWatch mobile workforce management platform.

BigChange provided MHL with an end-to-end cloud-based system featuring a mobile app that synchronizes in real-time with centralized management software. This solution gave MHL the same visibility and control over its subcontractors as it had with employed staff, enabling seamless job dispatch, digital reporting, and electronic sign-offs. As a result of implementing BigChange, MHL doubled its turnover and tripled its field service engineering team within two years without adding administrative office staff, successfully transforming from a regional domestic business into a national commercial operation.

Moorhouse Heating Limited (mhl)