Case Study: Metroline Fire & Security achieves real-time workforce visibility and seamless remote working with BigChange

Metroline Fire & Security cuts office downtime to 1 hour with BigChange

Metroline Fire & Security, a provider of fire and security systems in Kent and East Sussex, faced challenges with its outdated and separate job management and vehicle tracking systems. The company partnered with vendor BigChange to undertake a complete digital transformation and gain a single, unified view of its operations.

BigChange implemented its cloud-based JobWatch platform, a 5-in-1 mobile app that provides real-time management and synchronizes with the central office. The solution delivered significant improvements in productivity and customer service. It enabled seamless remote work during the Coronavirus crisis and provided tools like no-touch signature capture to maintain operations. Metroline also achieved greater efficiency through improved scheduling, optimized resources, and reduced unnecessary mileage.

Metroline Fire & Security