Case Study: Mardon Group saves time and improves visibility with BigChange

Mardon Group saves 8 days a month with BigChange

The Mardon Group, a UK-based waste management SME, faced operational inefficiencies due to a fragmented system that required manual workarounds for scheduling and provided no real-time visibility of its field engineers. This led to significant delays and a lack of clarity in their workflows. Seeking a better solution, the company turned to the vendor BigChange and its 6-in-1 cloud-based job management system.

By implementing BigChange, Mardon centralized and automated its processes, gaining real-time visibility of engineers and automated customer notifications. The solution dramatically improved efficiency, saving an estimated 16 hours of administrative time per month—equivalent to a full-time staff member—and contributed to the company achieving ISO 45001 accreditation. BigChange also enabled faster invoicing and improved the customer experience with on-site issue resolution.

Mardon Group