Case Study: Lothian Vulcanising Services achieves major efficiency gains with BigChange

Lothian Vulcanising Services boosts efficiency by 20% with BigChange

Lothian Vulcanising Services, a family-run conveyor belt service company, faced significant inefficiencies due to its reliance on manual, paper-based administrative and management processes. These outdated methods resulted in wasted time and money, as well as a negative environmental impact. To address this challenge, the company turned to BigChange and implemented its Field Service Management Software.

By deploying BigChange's cloud-based platform, Lothian Vulcanising Services automated its digital workflows, virtually eliminating paper from its operations. The solution incorporated mobile workforce apps, CRM, job scheduling, and live tracking. The results were substantial, including a 90% reduction in paper use, a 75% decrease in time spent on administrative tasks, and a 20% boost in engineer efficiency in the field. BigChange enabled the company to save time and resources, allowing staff to focus more on customer service and other critical business aspects.

Lothian Vulcanising Services