Case Study: Lanes Group achieves 100% productivity rise with BigChange

Lanes Group boosts job processing 400% with BigChange

Lanes Group, the UK's largest provider of water and wastewater services, faced a challenge when it integrated Sapphire Utilities, a company already using BigChange's job management software. The wider Lanes Group was not using the system, creating an operational disparity that needed to be unified to improve efficiency across all its divisions.

BigChange implemented its 6-in-1, cloud-based job management system across the entire Lanes Group. The solution equipped engineers with mobile devices for real-time reporting and automated routine admin tasks. This rollout by BigChange resulted in a 100% rise in productivity and a 400% increase in jobs processed, now exceeding 500 per day. The system was also fundamental in helping Lanes win new contracts and secure a six-figure performance bonus.

Lanes Group