Case Study: Jet Wash Shop improves efficiency and customer service with BigChange

Jet Wash Shop boosts engineer team 300% and hits 97% of KPIs with BigChange

Jet Wash Shop, a UK-based SME specializing in pressure washing equipment sales and service, faced challenges with manual processes. As a small operation, they managed everything with paper records and whiteboards, which was inefficient and prone to errors. To address this, they implemented the BigChange field service management software.

The BigChange solution automated scheduling, mobile worksheets, and real-time fleet tracking. This removed the burden of paperwork and improved operational accuracy. As a result, Jet Wash Shop grew its engineering team by 300%, achieved a 97% hit rate on customer KPIs, and maintained a 5-star customer rating. BigChange enabled them to become more reactive and efficient, supporting their nationwide expansion.

Jet Wash Shop