Case Study: JBC Industrial Services achieves faster invoicing and real-time service visibility with BigChange

JBC Industrial Services saves 8 days a week on admin with BigChange

JBC Industrial Services, a UK-based industrial boiler and burner service provider, faced significant administrative bottlenecks as its business expanded. The growing volume of paper-based engineer reports and timesheets created a heavy burden, requiring staff to spend approximately eight days per week manually entering data into their SAP B1 ERP system, which delayed invoicing and impacted customer service.

By implementing BigChange's field service management software, which integrates directly with SAP B1, JBC eliminated manual data entry. The solution from BigChange automated processes, resulting in business savings and allowing the company to invoice customers up to two weeks faster, greatly improving cash flow. The integration also provided company-wide real-time visibility of operations, enabling more proactive customer support and differentiating JBC from its competitors.

JBC Industrial Services