Case Study: HSS Groundcare achieves 40% productivity gain with BigChange

HSS Groundcare boosts field engineer productivity by 40% with BigChange

HSS Groundcare, a UK-based national provider of equipment hire and grounds maintenance, faced challenges in managing its nationwide field operations. Their previous system, reliant on spreadsheets and mobile phones, became overloaded and cumbersome as the business expanded, making it difficult to track work and report to customers. To gain visibility and improve efficiency, they partnered with BigChange to implement its JobWatch mobile technology platform.

BigChange provided a complete paperless system that connected cloud software with rugged tablets and vehicle trackers for its field engineers. This solution delivered real-time visibility of operations, digital job sheets, and optimized scheduling. The implementation by BigChange resulted in a 40% productivity gain, doubling the number of jobs completed per day by increasing engineer utilization from 50% to 90%. The system also provided accurate data for KPIs, improved customer service with live updates, and led to fuel savings through better routing.

HSS Groundcare