Case Study: Housing Units achieves 20% delivery productivity gain with BigChange

Housing Units boosts delivery productivity by 20% with BigChange

Housing Units, an award-winning home furnishings retailer, faced the challenge of improving visibility and efficiency within its expanding home delivery operation. To address this, they partnered with vendor BigChange and implemented its JobWatch mobile app system.

The BigChange solution provided mobile technology for real-time tracking of deliveries, electronic proof of delivery with photographs, and automated customer communications. This resulted in a 20% productivity gain for their delivery operation, a reduction in customer service calls, and the near elimination of false claims regarding deliveries.

Housing Units