Case Study: Hopkins boosts customer service and slashes admin with BigChange JobWatch

Hopkins Boosts Customer Service and Slashes Admin With JobWatch

Hopkins, a family-owned catering equipment manufacturer, faced challenges in managing its mobile workforce of service engineers, dealing with inefficient paper-based processes, poor real-time communication, and suboptimal scheduling. They partnered with BigChange to implement its JobWatch system, a mobile workforce management platform, to digitize operations and eliminate these inefficiencies.

By using BigChange's JobWatch, Hopkins moved its entire operation online. The solution provided real-time vehicle tracking, satellite navigation, and mobile communication, which slashed administrative tasks, improved scheduling and route planning, and enabled immediate job allocation. The results were significant, including saving the back-office team up to two hours a day, allowing engineers to complete more jobs, and dramatically improving customer service through accurate arrival times. BigChange provided a solution that made the business more efficient, productive, and paperless.

Hopkins

Chris Hopkins

Managing Director