Case Study: Heatforce achieves 25% customer service improvement with BigChange

Heatforce boosts customer service by 25% in 6 months with BigChange

Heatforce, a national heating company based in Cardiff, faced an enormous administrative burden from relying on separate systems, spreadsheets, and paper records as it expanded. This made operations increasingly difficult to manage. To overhaul its processes, Heatforce implemented the BigChange all-in-one job management platform, which includes CRM, mobile workforce, and vehicle tracking software.

The BigChange solution provided Heatforce with real-time information, improved scheduling, and digital proof of work. This led to a 25 percent boost in its customer service rating and a 25 percent increase in office efficiency within six months. The system also reduced miles traveled, increased productivity and contract win rates, improved driver performance by 20 percent, and ultimately increased company profitability. BigChange proved crucial to Heatforce's expansion plans and operational resilience.

Heatforce