Case Study: Gas Smart Heating achieves 25% efficiency boost with BigChange

Gas Smart Heating boosts efficiency by 25% with BigChange

Gas Smart Heating, a domestic heating and plumbing company based in Brighton, faced challenges with a paper-based and inefficient system that could not support its growth. Their existing software was designed for a sole trader, leading to disorganization and an inability to compete with larger national suppliers. To achieve a more professional operation, they turned to vendor BigChange and implemented its JobWatch mobile workforce and job management platform.

The BigChange solution provided a complete paperless system, equipping engineers with tablets for job tracking, real-time communication, and stock management. This implementation resulted in a 25 percent efficiency boost for Gas Smart Heating. The system improved first-time job completion rates, enhanced customer service with ETA alerts, and provided accurate proof of service for invoicing, ensuring the company could compete effectively and support future expansion.

Gas Smart Heating