Case Study: Gartec achieves end-to-end digital field service efficiency with BigChange

Gartec, the UK’s Leading Supplier and Installer of Passenger Platform Lifts, Has Transformed Its Business With a Single IT System

Gartec, the UK’s leading supplier and installer of passenger platform lifts, needed a more efficient way to manage field service, maintenance, and installation work while reducing paperwork and improving visibility across operations. The company turned to BigChange and its JobWatch system to replace multiple software tools and support end-to-end digital working.

With BigChange, Gartec now uses smartphones and tablets connected to cloud-based software to manage jobs from initial call through to closure and invoicing, including scheduling, reporting, GPS tracking, and automation for installations. The result has been major efficiency gains: the engineering team grew from 9 to 15 while turnover increased by £1 million without adding office staff, invoices now go out within 48 hours instead of up to two weeks, and the business has improved driving performance, accountability, and overall operational control.

Gartec

Ben Long

UK Operations Manager