Case Study: GAP Hire Solutions streamlines equipment hire and protects assets with BigChange

GAP Hire Solutions boosts equipment tracking and efficiency with BigChange

GAP Hire Solutions, the UK's largest independent equipment hire company, faced a challenge in managing and protecting its expensive, high-tech surveying equipment. Without a reliable system, the company lacked proof to support claims for damaged gear or missing accessories, leading to difficult customer conversations and financial losses. To address this, GAP partnered with vendor BigChange to implement its cloud-based mobile workforce management system and JobWatch app.

The BigChange solution provided GAP with a complete, paperless system for logging and tracking all hired equipment. Field operatives used rugged tablets to photograph equipment at every stage of a job, with GPS location and time automatically recorded, creating indisputable evidence for claims. BigChange also boosted operational efficiency through improved scheduling and real-time fleet visibility. The results included an end to disputed claims, improved customer satisfaction, enhanced profitability, and the underpinning of rapid year-on-year business growth.

GAP Hire Solutions