Case Study: FSE UK achieves six-fold growth with BigChange Field Service Management Software

FSE UK grows workforce 6X with BigChange

FSE UK, a commercial and domestic fit-out company, faced the challenge of managing rapid growth as it transitioned from a start-up to a scale-up. The Leeds-based SME was relying on instant messaging apps like WhatsApp to coordinate its expanding workforce, a system that became inadequate and inefficient. To overcome this, FSE UK implemented the BigChange field service management software.

The solution from BigChange provided a comprehensive 6-in-1 system incorporating mobile workforce app, CRM, job scheduling, live tracking, financial management, and business intelligence tools. This created end-to-end digital workflows, automated customer communications, and integrated with accounting software. As a result, FSE UK achieved a six-fold annual growth, expanded its workforce from five to nearly thirty engineers, and secured two new nationwide contracts, significantly improving operational efficiency and customer service.

FSE UK