Case Study: Fords South West achieves efficiency gains with BigChange

Fords South West saves 25,000 man-hours a year with BigChange

Fords South West, an independent home services company, faced challenges with an outdated and slow CRM system from the 1990s that was expensive to update. This legacy system caused significant delays in retrieving client details and job records, hindering operational efficiency.

By implementing the BigChange platform, a comprehensive 6-in-1 solution that links field operatives with back-office staff, the company automated routine processes. BigChange helped Fords South West achieve a 10-20% increase in jobs, save an estimated 25,000 man-hours per year, and transition from being 100% paper-based to 95% paper-free, resulting in major operational and administrative efficiencies.

Fords South West