Case Study: Flow Free Drainage achieves 40% growth with BigChange

Flow Free Drainage Has Deployed the Latest Mobile Worker and Cloud Technology as Part of a Paperless System

Flow Free Drainage, a UK drainage specialist serving mainly the South East of England, needed a better way to manage 24/7 operations, complex SLAs, and growing job volumes while reducing office admin. Using BigChange’s JobWatch system, the company moved away from paper-based processes to a connected mobile and cloud-based workflow for scheduling, job management, quoting, and invoicing.

BigChange implemented a single digital system linking CRM, job scheduling, invoicing, real-time vehicle tracking, and mobile apps, allowing Flow Free Drainage to manage around 60 jobs a day with just two office staff. The results included 40% annual growth, reduced administration resources, faster invoicing and quotations, improved driving performance by 25%, fewer accidents, and lower insurance and fuel costs.

Flow Free Drainage

Steven Cornelius

Managing Director