Case Study: Flow Free Drainage achieves 40% growth with BigChange

Flow Free Drainage grows 40% with BigChange

Flow Free Drainage, a drainage maintenance and repair company operating in the South East of England, faced challenges in managing complex scheduling and administrative tasks across its fleet of 18 vehicles. The company needed a system to handle its stringent service level agreements and reduce the manual, paper-based processes that were consuming significant office resources. They turned to BigChange and implemented its JobWatch platform, an all-in-one mobile and cloud-based job management system.

The solution from BigChange provided a paperless system that integrated CRM, job scheduling, invoicing, real-time vehicle tracking, and mobile apps. This streamlined the entire workflow from initial call-out to invoicing. The results were significant, enabling Flow Free Drainage to achieve 40% annual growth while simultaneously reducing office administrative staff. The system improved efficiency, allowing two people to manage 60 jobs a day instead of the five or six previously required, and also led to a 25% improvement in driving performance, reducing accidents and insurance premiums.

Flow Free Drainage