Case Study: Faelsafe Life Safety transforms fire and life safety operations with BigChange

Faelsafe Life Safety slashes admin and eliminates paper with BigChange

Faelsafe Life Safety, a national fire and life safety company, faced challenges with a paper-based and inefficient field service operation. Despite having job management software, the company was producing paper worksheets in triplicate, causing labor-intensive administration, delays in invoicing, and difficulty resolving customer queries. This prompted them to seek a solution from vendor BigChange and its cloud-based field service management platform.

By implementing BigChange, Faelsafe transformed its operations. The solution automated job allocation and enabled digital capture of completion reports, photos, and customer signatures, eliminating paper. This allowed Faelsafe to slash administrative resources, remove all filing cabinets, and eliminate invoicing delays. The platform's live tracking and route scheduling also improved engineer efficiency. BigChange provided the company with a complete, cloud-based job management system that secured the future of the business.

Faelsafe Life Safety