Case Study: Europump achieves real-time field service visibility with BigChange

Europump Transforms Forecourt Services with BigChange Mobile Technology

Europump, part of the Eurotank Service Group, provides fuel pump and tank gauge maintenance across the UK with a 40-strong field engineering team. As reactive work increased, the company needed a better way to schedule jobs, manage compliance, and replace its old, cumbersome mobile workforce system with something more flexible and efficient. BigChange’s cloud-based JobWatch mobile platform was introduced to meet those needs.

BigChange implemented a real-time field service system combining JobWatch with scheduling, CRM, invoicing, reporting, tracking, and stock control. Europump now manages job allocation, engineer status, timesheets, expenses, signatures, photos, and parts inventory digitally, improving visibility, response times, and compliance. The company says BigChange has made scheduling much quicker and more efficient, gives 24/7 operational visibility, and supports future growth with a configurable platform that can be adapted in hours rather than months.

Europump

Jack Aplin

Director