Case Study: EnviroVent reduces no-access visits with BigChange

EnviroVent cuts no-access visits from 15% to below 5% with BigChange

EnviroVent, a UK manufacturer of domestic ventilation products, faced challenges with an outdated server-based field service system and separate vehicle tracking that was not responsive to their needs. The system lacked integration and was not reactive to changes in the business, creating inefficiencies for their installation team.

By implementing BigChange's cloud-based job management platform, EnviroVent gained a single, integrated system for planning, installations, and reporting. The solution from BigChange automated customer communications, provided real-time updates, and enabled a customer self-service portal. This resulted in a reduction of 'no-access' visits from 15% to below 5%, a 75% reduction in time spent on routine reporting, and has positioned the company to increase its installation team by 40%.

EnviroVent