Case Study: DFP Services boosts efficiency and productivity with BigChange

DFP Services, the North of England Building Maintenance Company, Has Transformed Its Business With the Latest Cloud and Mobile Technology

DFP Services, a north of England building maintenance company operating in facilities management, needed a better way to manage its 24/7 planned and reactive services, reduce heavy administration, and improve visibility across its growing engineering teams. The company turned to BigChange and its JobWatch cloud and mobile system to replace multiple disconnected tools, including service management, vehicle tracking and certification.

With BigChange, DFP Services digitised job booking, allocation, reporting and invoicing, while equipping engineers with rugged tablets and real-time fleet tracking. The result has been greater efficiency, improved productivity and job satisfaction, faster access to certificates, stronger traceability and management reporting, and easier expansion, including quickly setting up a new Leeds office. The system also supports tenders, online portals and ISO 1401 paperless working requirements.

DFP Services

Heather Taylor

Commercial Manager