Case Study: DBS achieves 20% productivity boost with BigChange

DBS boosts productivity 20% with BigChange

DBS, a family-run forecourt construction and maintenance firm based in Southampton, faced significant operational challenges. Prior to working with BigChange, the company relied on manual processes like spreadsheets, paper files, and a wall-mounted map with magnets to track its teams across the UK. This system was extremely time-consuming, prone to human error, and ill-suited for managing their 24/7 emergency callouts and nationwide operations.

By implementing BigChange's complete job management platform, DBS digitally transformed its entire operation. The solution integrated CRM, job scheduling, live tracking, and job finance, automating processes from quoting to invoicing. This eliminated paper, cut office administration by 50%, and provided real-time visibility of field teams. As a direct result, BigChange helped DBS boost its operational productivity by 20%, allowing the company to complete more jobs and significantly improve its bottom line.

DBS