Case Study: D-Tox improves service and productivity with BigChange

D-Tox improves service and eliminates paperwork with BigChange

D-Tox, a portable sanitation provider, faced challenges with inefficient paper-based processes and using multiple disconnected systems for job management, scheduling, and invoicing. They sought a solution to eliminate paperwork and boost productivity, leading them to partner with vendor BigChange and implement its all-in-one JobWatch management system.

The solution from BigChange integrated mobile apps, vehicle tracking, and back-office software into a single cloud-based platform. This replaced three separate systems, automated workflows, and provided drivers with electronic job sheets and navigation. As a result, D-Tox greatly reduced response times for customer queries, ensured jobs could only be invoiced upon completion, and overall improved their customer service levels. BigChange provided a configurable system that handled their entire business process.

D-Tox