Case Study: D Body achieves paperless job management and greater operational efficiency with BigChange

D Body achieves 100% paperless working with BigChange

D Body, a family-run waste management SME based in Kent, faced a challenge with its failing bespoke diary database. The system was no longer meeting customer expectations or the company's own business requirements, hindering operational progress. To move forward, they sought a new CRM provider that could incorporate their specific needs, leading them to the vendor BigChange.

BigChange worked collaboratively with D Body for 18 months to develop a successful working platform. The solution delivered a fully integrated, paperless job management system that automated workflows and provided real-time updates. As a result, D Body achieved greater operational efficiencies, improved customer service, and more timely invoice generation, with the system now seen as a valuable asset to the business.

D Body