Case Study: Cyclehoop achieves paperless field operations and faster growth with BigChange

Cyclehoop scales on-street cycle parking with BigChange, adding 8,694 Bikehangar spaces across London

Cyclehoop, an innovator in secure on-street bicycle parking solutions, faced a significant challenge with its reliance on paper-based records for managing orders, installations, and servicing. This inefficient and time-consuming process created a heavy administrative burden that hindered the company's ability to scale and meet growing demand. To overcome this, Cyclehoop partnered with BigChange to implement its JobWatch mobile resource management system.

BigChange provided a complete cloud-based mobile workforce management solution. Field operatives now use rugged tablets and smartphones running the JobWatch app to synchronize with the office in real time, access job sheets, navigate to sites, and photograph their work. This digital transformation eliminated paperwork, saved hours of daily administration, and provided complete proof of service. The solution from BigChange enabled Cyclehoop to scale its operations efficiently, respond dynamically to customer requests, and significantly boost productivity without needing to add more office staff.

Cyclehoop