Case Study: CU Phosco Lighting transforms field service operations with BigChange

CU Phosco Lighting transforms field operations with BigChange’s paperless system

CU Phosco Lighting, a designer and manufacturer of exterior lighting, faced challenges with expanding business and an overwhelming amount of paperwork. Their engineers were burdened with up to 20 printed forms per job, prompting a search for a digital system. After an unsuccessful attempt to develop a bespoke solution, they turned to the mobile workforce management technology from BigChange.

BigChange implemented its JobWatch mobile app on rugged tablets, creating a paperless system that provides real-time synchronization between the office and field operations. The solution replaced all paperwork with digital forms, gave the office instant visibility into job status, and provided automated customer ETAs through fleet tracking. While specific metrics were not provided for CU Phosco, the vendor's platform delivered a more efficient operation and is expected to provide a significant competitive advantage for years to come.

CU Phosco Lighting