Case Study: Citrus Group boosts efficiency and compliance with BigChange

Citrus Group achieves 100% paperless operations with BigChange

Citrus Group, an electrical contracting SME based in Merseyside, faced challenges with manual, paper-based processes for managing its team of nearly 40 field engineers. Despite using a work management app, the company still relied heavily on spreadsheets and whiteboards. To gain full operational visibility and improve compliance reporting, the company turned to BigChange's job management software.

By implementing BigChange, Citrus automated routine tasks and utilized advanced job scheduling and vehicle tracking tools. This solution provided measurable results including a 10% growth in its workforce and a transition to 100% paperless operations. BigChange also reduced engineer downtime through optimized routing and improved customer communication with live ETAs, significantly boosting overall efficiency and service delivery.

Citrus Group