Case Study: Celsius Plumbing and Heating boosts productivity and automation with BigChange

Celsius Plumbing and Heating boosts service booking success from 20% to 90% with BigChange

Celsius Plumbing and Heating, an Edinburgh-based plumbing and heating company, faced the challenge of achieving large-company service levels as a small, new player in a market dominated by bigger firms. Their initial software solution was cumbersome and offered poor support, hindering their growth. They turned to vendor BigChange for a more robust field service management solution.

BigChange implemented its all-in-one software platform, which integrated CRM, job scheduling, mobile working, and vehicle tracking. This provided Celsius with a complete paperless system, automating key processes like service reminders and customer communications. The results were significant: service booking success rates jumped from 20% to 90%, engineer productivity increased by 30%, and office efficiency improved by 40%. BigChange's solution also provided real-time visibility and enhanced customer service with features like automated ETA notifications.

Celsius Plumbing and Heating